--- title: "Contact Bridgeful · Support, security and data requests" description: "Email support@bridgeful.app and a real person replies, usually within one business day. No account needed. Where to send support, billing, security and GDPR requests." url: https://bridgeful.app/contact locale: en --- Contact # Contact Bridgeful One address, answered by the people who build the app. No ticket portal, no account required. ## Email us **[support@bridgeful.app](mailto:support@bridgeful.app)** reaches the Bridgeful team. We typically respond within one business day. You do not need an account, a login, or an active subscription to contact us - pre-sales questions are welcome on the same address. If something looks broken rather than confusing, check [status.bridgeful.app](https://status.bridgeful.app) first. It shows live and past uptime, so you can tell an incident from a problem with your own setup before you write to us. ## What to include You will get a faster answer if your first message includes: - The myshopify domains of your main store and the connected store involved - What you expected to happen, and what happened instead - Where in the app it happened, and the product or SKU if it is about one - Roughly when it happened, including your timezone - A screenshot or screen recording if there is something visible on screen ## Security disclosures Report security vulnerabilities and suspected incidents to [support@bridgeful.app](mailto:support@bridgeful.app). What happens next - triage, containment, notification timelines - is set out in our [security incident response policy](https://docs.bridgeful.app/policies/security-incident-response) . ## Data protection, GDPR and DPA requests Use the same address for data protection matters and we will route it to the right person. Our role as a processor, the sub-processors we use, and the security measures that apply are described in the [privacy policy](https://docs.bridgeful.app/policies/privacy-policy), the [data processing agreement](https://docs.bridgeful.app/policies/data-processing-agreement) and the [terms of service](https://docs.bridgeful.app/policies/terms-of-service). ## Billing Subscriptions and charges are handled by Shopify, so plan changes, invoices and cancellations happen in your Shopify admin under Settings → Apps and sales channels. If a charge looks wrong, email us and we will work it out with you. ## Registered address LJS Studios Ltd 20 Wenlock Road, London, England, N1 7GU, United Kingdom Post is not a support channel - it is here so you can verify who you are dealing with. For anything you need answered, email [support@bridgeful.app](mailto:support@bridgeful.app). ## Answer it yourself first A lot of common questions are already covered in writing: the [documentation](https://docs.bridgeful.app), the [frequently asked questions](https://bridgeful.app/faq) and the [changelog](https://docs.bridgeful.app/changelog).