--- title: "FAQ ยท Bridgeful" description: "Answers about connecting Shopify stores, what Bridgeful syncs, how products are matched, pricing, and what happens when you unlink or uninstall." url: https://bridgeful.app/faq locale: en --- FAQ # Frequently asked questions Connecting stores, what syncs, matching, pricing, and what happens when you unlink or uninstall. ## Getting started ### How do I connect a store? On your main store, enter the other store's myshopify domain. Bridgeful gives you the install link for that store; install it there and press Connect. There are no keys or accounts to set up. ### Do I install Bridgeful on every store? Yes. Each store installs Bridgeful, and the connected store presses Connect. All settings are managed from the main store. ### Which store should be the main store? The store whose products the others should follow. Every connected store takes its products and collections from the main store. ### Does anything sync before I am ready? No. Once your stores are connected and you have chosen what syncs, you press Start sync. Nothing moves before that. ## Inventory ### How quickly does inventory sync? In real time. A sale or adjustment on one store updates the matched variant on the others as it happens. ### Which locations sync? Only the locations you pair. Each location pairs with exactly one location on the other store. A location you leave unpaired stays out of the sync. ### Does it work with three or more stores? Yes. A sale on any store is written to every other store at once, through the main store. ## Products and collections ### Which parts of a product sync? The ones you tick. Product details (title, description, vendor, type, category, tags, status, handle, SEO, sales channels), media (images and videos), and variants (options, SKU, barcode, price, compare-at price, cost, weight, HS code, origin, taxable, shipping, inventory policy). ### Can a connected store keep its own descriptions or prices? Yes. Untick a part and it stays the connected store's to edit. Bridgeful never writes it. ### What happens to a new product on the main store? It is created on each connected store, with everything or with only the ticked parts, as you choose. ### What happens when I delete a product on the main store? Its copy on the connected store goes to draft and is tagged. It is not deleted, so you decide what to do with it. ### Will Bridgeful touch products that only exist on a connected store? No. They are left alone and never copied to the main store. ### How do collections sync? Bridgeful syncs the collection's definition. Its conditions go over as they are, and hand-picked products are mapped through your product matches. ## Matching ### How are products matched between stores? By SKU, then barcode, then handle for a single-variant product with neither. A value shared by two variants on one store never matches on its own. ### What if a product cannot be matched? It waits on that store with the reason beside it: no match, duplicate SKU, barcode clash, or variants split across products. You map it to an existing product, create it, or edit it in Shopify. ### Is anything created while a product is waiting? No. Nothing is created or written for a waiting product on that store until you decide. ## Unlinking, uninstalling and your data ### What happens if I unlink a store? Syncing stops and both stores stay exactly as they are: products, inventory and images. Nothing is deleted or zeroed, and both stores get an email. ### What happens if I uninstall? Syncing stops and your data is kept until Shopify's data deletion request, about 48 hours later. Reinstall before then and Bridgeful picks up where it left off. ### How long is activity kept? 90 days. Matches and settings are kept for as long as the stores are linked. ## Pricing and support ### How is Bridgeful priced? By connected stores, with every feature on every plan: $29 a month for 1 store, $59 for up to 3 and $129 for up to 10. Yearly billing gets 2 months free. ### Is there a free trial? Yes, 14 days on every plan, and Bridgeful is free on Shopify development stores. ### Which languages is the app in? English, French, Spanish and German. ### How do I get help? Email support@bridgeful.app. A person replies, usually within one business day.